Refund policy

Return and Refund Policy

Last updated: August 2025

Peptidal upholds the highest standards of quality assurance throughout our operations. Given the specialised and delicate characteristics of our peptide products, we do not offer product returns. Should you receive an order containing missing items, incorrect products, or items that have been damaged during transit, we encourage you to contact our team at customerservice@peptidal.co.uk. Our customer service specialists are dedicated to ensuring you receive exceptional product quality, comprehensive support, and reliable delivery service.

Order modifications or cancellations must be requested via email prior to despatch. Once your package has entered the shipping process, we cannot accommodate cancellation requests. For enquiries or issues related to your purchase, please contact us directly at customerservice@peptidal.co.uk. Our team is ready to provide swift and comprehensive assistance.

We appreciate your trust in Peptidal.